Hours
of Operation
We are open 9am - 6:00 pm CST (USA)
Monday-Friday. You can order at your
convenience 24 hours a day via our website.
You can also fax an order to +1-708-213-9101
or place an order over the phone by calling
1-877-4-ALTEYA. |
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Payment
Options
For online orders we accept the following
payment methods: Visa, Mastercard,
American Express, Discover, eCheck, Google
Checkout, and PayPal. We process order
payments through the payment processing
systems of PayPal, Cart32, and Google
Checkout - global leaders in online payment
solutions. Order payments are usually
processed in real-time, however in case of
technical issues we may manually
process/re-enter orders that were
unsuccessfully processed by the automatic
payment system. Your use of our website
constitutes an agreement to these policies.
We also take payments by checks and wire
transfers. Please contact us for more
information.
|
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Delivery
Orders received after 11am CST are usually
processed and shipped from our warehouse on
the next business day. Back ordered items
not available at the time of processing are
sent out as soon as they are available
without any extra charge.
Please note that orders are not shipped
until full payment has been received and
cleared. |
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Domestic and Worldwide Shipping
Most purchases are shipped from our
warehouse in the Chicago area. For an
additional charge, we can expedite delivery
to most destinations. Please call us at
+1.312.528.9161 for more details.
We ship Worldwide! 
Note that once an order is shipped, we
cannot be held responsible for delays or
damages caused by the shipping carrier or
during transit. In the unlikely case that
your order is delayed or lost, we will
work with you and the shipping carrier to
assist you in resolving the situation.
Orders can also be insured if such request
is initiated by the customer.
USA
Orders
|
| Standard
- Parcel Shipping Rates (USA
Destinations) |
| Order
Total |
Shipping
and Handling Charge |
| Up
to $150 |
$7.95 |
| $150
and over |
FREE
SHIPPING available |
International Orders
|
|
| Standard
Shipping Rates
(International/Non-USA
Destinations) |
| Product |
Shipping
and Handling Charge |
| Rose oil and Rose
absolute orders |
Recommend:
Priority Int Mail or Express Mail |
| All other orders |
PLEASE CONTACT US
FOR QUOTE: Contact
Form |
| |
|
Shipping
Options
Most of the orders are shipped via USPS -
United States Postal Service (USPS.com).
We accept special carrier requests (FedEx,
UPS, DHL, ect.) for orders over $200.
If you want to insure your order, contact
us.
For our Free shipping options we use Parcel
Post and First Class International Mail.
USPS First Class International Mail
Doesn't Support Tracking Information.
Due to the inconvenience for most of our
customers, we ship with "Signature
Confirmation" only upon request.
For high value International orders we
advise our customers to choose EMS or USPS
Register Mail and insure their order.
USPS
- Delivery Estimated Time (visit USPS.com
for more information)
|
| USA
Destinations: |
| Parcel
Post Service |
6+
business days |
| First
Class Mail (up to 14 ounces) |
3-4
business days |
| Priority
Mail |
2-3
business days |
| EMS
- Express Mail |
Overnight
shipping (to most destinations) |
| International: |
| USPS
First Class Int. AirMail (up to 4
lbs.) |
14+
business days - (no tracking #) |
| USPS
Register AirMail |
2-4
weeks |
| USPS
Priority Int. AirMail |
10+
business days |
| EMS
- Express Mail |
5-6
business days |
|
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Back-Ordered
Items
Most orders are shipped within 24-48 hours.
If an item is not in stock, we will ship the
order when all items become available. |
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Shipping
Information Issues
If there is a shipping information issue and
the customer is not able to assist us within
30 days, we keep the right to cancel the
order or ship it to the customer's Billing/
Shipping address using the basic shipping
method. |
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Cancellations
Cancelled orders will be subject to a
cancellation fee of 20% or $5, whichever is
higher. The cancellation fee on cancelled
Priority or Express orders is 25% or a
minimum of $10.
Shipping fees are extra to the cancellation
fee, if the canceled order has already left
Alteya's warehouse. |
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Return
Policy
Due to the nature of our products, we cannot
accept returned items. Please call us at
+1.877-4-ALTEYA if you have any questions. |
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Combining
Orders
We keep the rights to combine orders placed
by one customer with the same shipping
address. That allows us to upgrade the
shipping method and to provide better
customer service. If wish your consecutive
orders not to be combined, please let us
know. |
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Damages
Damages must be reported to the shipping
courier and us immediately. Inspect all
packages at the time of receipt. In the
event that you receive an order that has
been damaged make sure the driver/delivery
person noted this fact on the delivery
sheet. You should then immediately contact
the carrier office so that they can inspect
the shipment. If you do not do this within
one business day, then you accepted the box
in good condition and nothing can be done
about the damages. Once a package has been
signed for (if customer requested "signature
required" service) it is assumed the package
was delivered in good order.
Once the order leaves our store, we are
not responsible for damages or loss in
transit. By placing an order you accept
our terms and conditions. |
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Copyright
All information on this website unless
stated remains copyright of Alteya, Inc or
Alteya Group LLC, and related entities. No
information on this site, including any
text, layout, or images, may be used,
reproduced, or published either
electronically or on hard copy or in any
other format, now or in the future, without
our written permission. |
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Legal
Disclaimer
The information provided on our website is
accurate to the best of our knowledge at the
time of inclusion. We (Alteya, Inc and
Alteya Group LLC) make no representations or
warranties about the information provided
through this website, including any
hypertext links or other items used either
directly or indirectly from our website. We
reserve the right to make changes and
corrections at any time, without notice. We
accept no liability for any inaccuracies or
omissions in our website and any decisions
based on information contained in our
website are the sole responsibility of the
visitor.
We accepts no liability for any direct,
special, indirect or consequential damages,
or any other damages of whatsoever kind
resulting from whatever cause through the
use of any information obtained either
directly or indirectly from our website. We
cannot be held liable or responsible for any
physical or medical conditions resulting
from the handling and/or use of any of our
products. |
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